Certified company: Before choosing anyone for the online support, a user must keep an eye that they are certified or not. Check their work and see since how long they are working in this field. The quality of support: You must notice if they are well working or not.
They should be able to handle all the software, hardware and such problems. The work they do must be of good quality and should be able to grip everything. Direct access: The dealing of the company must be direct with the customer as they should not linger on the work.